Shipping policy
Last updated: 27/10/26
At Canyon Creek Candle Company, we want you to have a smooth experience from the moment you place your order to the day it arrives. This policy provides details about our shipping locations, processing and delivery times, shipping costs, and how we can help if an issue arises with your order.
1. Where We Ship
We currently ship within the United States. At this time, we are unable to offer international shipping. As a result, customs duties and import charges do not apply to orders placed through our website.
2. Order Processing Time
We typically pack and hand over orders to the shipping carrier within 1 to 3 business days of receiving your order. Once your order has been shipped, you will receive an email with your tracking information.
Orders placed before 2:00 PM Arizona time start processing the same business day.Â
3. Delivery Times and Shipping Costs
Shipping costs and estimated delivery times are calculated at checkout based on the carrier's rates and your delivery location. You will be able to review the applicable shipping charges and estimated delivery time before completing your purchase.
4. Local Delivery
We also offer local delivery, with orders typically arriving within 1 to 3 business days. Delivery times may vary depending on your location and other factors affecting the delivery process.
5. Free Shipping
We offer free standard shipping on orders over $75 within the United States with code FREESHIP.
This offer applies to standard shipping only. Any applicable charges for other shipping options will be displayed at checkout.
6. Changing Your Delivery Address
If you need to update your delivery address, please email us with your order number and the corrected address before your order ships. We will do our best to update the details in time.
Once an order has shipped, we are unable to redirect it to a different address. We recommend reviewing your shipping information carefully at checkout to help ensure your order reaches the correct destination.
7. Tracking Your Order
Once your order ships, we will send you an email containing your tracking information. You can use these details to follow your shipment as it makes its way to you.
8. Where Your Order Ships From
Our candles, wax melts, and soaps are made, stored, and shipped from Arizona. We source some of our materials from suppliers to support the production of our products.
9. If Something Goes Wrong
We want you to receive your order in good condition and as expected. If you experience any issues with your delivery, please email us so we can look into the matter and help you find a resolution.
We can assist with concerns such as delayed deliveries, missing parcels, shipments that arrive damaged, missing items, or parcels returned to us as undeliverable.
When contacting us, please include your order number and a brief description of the issue. If your order arrives damaged or incomplete, please include photographs to help us assess the situation.
For damaged, missing, or incorrectly delivered items, please contact us within 3 business days of your order arriving so we can review the issue and assist you as promptly as possible.
We will work with you and the shipping carrier, where applicable, to help resolve the issue.
10. Contact Us
Canyon Creek Candle Company
Legal Business Name: 7Brunis LLC
Email: canyoncreekcandleco@gmail.com
Phone: 320-455-7345
We aim to respond to emails within 24 business hours.
Business Address:
4680 North Tomahawk Road
Apache Junction, AZ 85119
United States