Billing Policy
Last updated: 27/10/26
This policy explains the payment methods we accept, how billing works when you place an order, and what to do if you have a question or notice an issue with a transaction.
1. Payment Methods
We accept the following payment methods for your convenience:
- Debit cards
- Credit cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
2. Currency
All prices on our website are displayed and charged in US dollars (USD).
3. Sales Tax
Sales tax is not included in the prices displayed on our website. Any applicable sales tax is calculated at checkout based on your delivery address.
You will be able to review the exact tax amount before completing your purchase.
4. Payment Fees
We do not charge additional fees for using any of our accepted payment methods. The total amount you pay will include the product price, any applicable sales tax, and any shipping charges displayed at checkout.
5. When You Are Charged
Payment is collected at checkout, and we begin preparing your order once the payment has been processed successfully.
Depending on your bank or card issuer, a temporary authorization hold may appear on your account. These holds are managed by your bank or card issuer, so the time it takes for them to clear may vary.
6. If Something Looks Wrong on Your Statement
If you notice an unfamiliar charge or believe there may be an error with a transaction, please email us with your order number and the relevant transaction details. We will review the information and look into the matter.
We review billing concerns individually to help determine the appropriate resolution. Once an error has been confirmed and a refund approved, the refund will be issued to your original payment method within 3 business days.
Please note that your bank or payment provider may take a few additional days to process the refund and display the credit in your account.
7. Pricing and Website Errors
Although we make every effort to keep our website and pricing accurate, occasional pricing, typographical, or system errors may occur. If we identify an error, we reserve the right to correct it and cancel an affected order, even if the order has already been confirmed.
Where possible, we will contact you to explain the issue and offer the item at the corrected price. You can then decide whether you would like to proceed with your purchase.
If we cancel your order because of a pricing or website error, you will receive a full refund without any cancellation fee.
8. Contact Us
Canyon Creek Candle Company
Legal Business Name: 7Brunis LLC
Email: canyoncreekcandleco@gmail.com
Phone: 320-455-7345
We aim to respond to emails within 24 business hours.
Business Address:
4680 North Tomahawk Road
Apache Junction, AZ 85119
United States